Online events and livestreams: What do I need to consider?

Overview:

Online events and live streams expand the range of event options for event organisers and ticket buyers. Event organisers can stream their events online and live on Eventfrog. They can offer these live streams with ticket sales (online access only with a purchased ticket) or free of charge as a calendar entry.

The range of streaming events on Eventfrog is wide and includes webinars & online courses, sports courses, church services, readings, concerts and much more.

Organisers also have the option of creating hybrid events, in which they hold an event on site with visitors and make it available to other guests online via live streaming.

Hilfebereich Beispiel Livestreaming Event 06 04

How can I recognise that an event is taking place online?

In the event search, «Online event» is displayed under «Location», and in the detailed view of the event, «Online event» is also listed as the location under «Info». In addition, no map is displayed.

Suche Online Events

When will I receive the link for the livestream?

Online & streaming event with ticket sales

The streaming link is in the confirmation email that you may receive after purchasing your ticket. If you click on this link, you will be forwarded directly to the online event.

Online & streaming event without ticket sales

Some event organisers also make their online events available as a stream free of charge. In this case, the online event is shown directly in the calendar entry or the event detail view. In this case, you do not need to buy a ticket or log in to access the event.

What do I need to bear in mind when participating in a livestream?

  • If tickets for the stream have been sold, you must log in to watch the stream.
  • Use your laptop, computer, tablet or smartphone for streaming.

Make sure you have a good internet connection so as not to impair the quality of the stream.

  • Read the description of the event carefully. The organiser may provide information on streaming.
  • Note the streaming platform: With Zoom, for example, the app / browser plug-in must be installed in advance. You also have to register as a user.

Please note:Streaming events without ticketing will no longer appear in the search once they have started. The online event (incl. streaming) can only be accessed via a direct link.

When can I log in and watch the livestream?

When you open the purchase confirmation email, you can click directly on the link provided. You will be automatically redirected to the online event and login (see image).

To participate in the stream, you must log in with your Eventfrog user account. Depending on which platform the organiser has chosen, you must also register there (e.g. with Zoom).

It is best to log in approx. 10–15 minutes before the event starts.

Livestreaming anmelden

What can I do if I no longer have my order confirmation with streaming link?

If you can no longer find the confirmation email or have deleted it, you can also access the event from your account:

  1. Log in and go to «My tickets».
  2. Select the event under  «Upcoming events». Now click on  «Show event».
  3. Now you can wait for the stream to start.
VA Kontakt

Can I give away tickets for live streaming events?

It is currently not possible to give away tickets for online and streaming events, as the recipient would have to log in with the same user account.

However, you can buy and give Eventfrog gift cards.

Find out more about the Eventfrog gift card here >